Customer Privacy Policy

Learn about our customer privacy policy and how we collect, use, and protect your personal data when you use our services. We respect your privacy and take steps to safeguard your information.


This Privacy Policy is an overview of how we collect, use, and process your personal data when you use our website (“Website”) and our mobile app (“App”) and email messages that we send to you (jointly called “Services”). If anything here only applies to one of our services, we'll explicitly point this out to you.

We respect the privacy of our web visitors and registered users (“Users”) as such we will take reasonable steps to protect your information.

What data we collect about you

When you sign up for our services, we will require personal identification information, such as name, email, address, phone number, country of residence, valid means of ID that is permissible in the country, and other KYC requirements as may be required at the point of onboarding or conducting a transaction within a certain threshold.

Information on your browser, IP address, location, and device.

Information on your behavior on our website, including pages viewed, links clicked, keystrokes, and actions taken including copy/paste functions.

Demographic information.

Transaction information, including information related to the use of the Services, types of Services requested, beneficiaries of the transaction request, dates and times of such requests, payment methods, and other similar information.

Location data, including User location searches.

How we collect your data

The Personal Information we have about you is directly made available to us when you:

Why we need your data

We have a contractual obligation: Without your Personal Information, we cannot provide our services to you.

We have a legal obligation: To ensure we are fully compliant with all applicable financial legislations such as Anti-Money Laundering and Counter Terrorist Financing Laws, we must collect and store your Personal Information. We protect against fraud by checking your identity with your Personal Information.

How we use your data

We use your data for the following purposes:

How we secure and retain your data

The security of your data is important to us. We protect your data using physical, technical, and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure, and alteration. We also use industry-standard Secure Socket Layer (SSL) encryption technology to safeguard your data. Other security safeguards include but are not limited to data encryption, firewalls, and physical access controls to our building and files, and only granting access to employees who require it to fulfill their job responsibilities.

Where you use a password for any of your accounts, please ensure you do not share it with anyone and keep it confidential at all times.

We are committed to conducting our business in accordance with these principles to ensure the confidentiality of your Personal Information is protected and maintained. However, transmitting information online is not entirely secure, and we cannot guarantee that all information provided online is secure. We take all reasonable steps to ensure that your Personal Information is secured and well protected.

We will only retain personal information on our servers for as long as reasonably necessary while providing services to you. Where you close your account, your information is stored on our servers to the extent necessary to comply with regulatory obligations and for the purpose of fraud monitoring, financial disclosure, detection, and prevention. Where we retain your Personal Information, we do so in compliance with limitation periods under the applicable law.

Sharing your data

To enable us to render our services to you, we may share your data with trusted third parties, including financial institutions, payment processors, mobile money gateways, verification services, and any third parties that you have directly authorized to receive your data. Your data may be stored in locations outside the direct control of Kabo Cash, for instance, on servers or databases co-located with hosting providers. We may disclose your Personal Information in compliance with applicable law or a legal obligation to which we are bound.

Age Restriction

Our website and services are not directed to children under 18. We do not knowingly collect information from children under 18. If as a parent or guardian, you become aware that your child or ward child has provided us with any information without your consent, please contact us through details on this Privacy Policy.

Updates, Modifications & Amendments

We may need to update, modify, or amend our privacy policy as our technology evolves. We reserve the right to make changes to this privacy policy at any time by giving notice to Users on this page. We advise that you check this page often, referring to the date of the last modification on the page. If a user objects to any of the changes to the Policy, the User must cease using this Site or terminate the account in the event an account has been created.

Contact Us

Have any questions or concerns? We'd love to hear them. Drop us a message and we'll get back to you within 24 hours.

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